Practice News

Joining the PPG
Disposal of Inhalers
NHS App
NHS App

You are invited to help celebrate 10 successful years of The Fair Exchange

Click on the link below for more details

The Fair Exchange - 10 yrs

 

 

Retirement News.....

The Surgery is sad to announce the retirement of one of our Partners Dr Duvenage who will be retiring in March, she has worked at the practice for 25 Years.

 

A little message from Dr Duvenage:

 

I would like to thank all the Staff and my GP Partners at Oulton, Swillington and Marsh Street surgeries for all their wonderful support over the years. We had so much fun! But also, a big thank you to the lovely people of Rothwell, Oulton and Swillington for making my life as a GP in this community really special and full of joy, a privilege! I loved coming to work every day and will miss you all!

Remember Together

Book your Cervical Screening

  • Two women die every day from cervical cancer in England, yet it is one of the most preventable cancers and getting your screening can help stop it before it starts.
  • Screening helps prevent cervical cancer by checking for a virus called high-risk HPV which causes nearly all cervical cancers. This is the best way to find out who is at higher risk of developing the cervical cell changes that over time could potentially lead to cervical cancer. Any cervical cell changes can be treated, preventing cervical cancer.
  • But don’t be alarmed if you have HPV as it does not mean you have cervical cancer - HPV is a common virus that most people will get at some point during their lives.
  • Women and people with a cervix aged 25-64 are eligible for screening. Those registered as female with their GP practice are invited for routine screening every three years if they are aged 25-49 and every five years if they are aged 50-64. Those registered as male will need to request an appointment from their GP or a local sexual health clinic.
  • Life can be hectic and it's easy to let your cervical screening appointment fall to the bottom of your 'to do' list, but it only lasts a few minutes - it’s a few minutes that could save your life.
  • For most women and people with a cervix, cervical screening tests are not painful. However, if you are worried that you may find the test uncomfortable, remember you are in control and can ask to stop at any time. If you are worried about it being uncomfortable, or you have found screening difficult in the past, talk to the nurse or doctor doing the test so they can give you the right support.
  • If you're embarrassed about cervical screening then you're not alone. Talk to the nurse or doctor doing the test, who can help put you at ease.
  • During COVID-19 your GP practice remains open and will offer cervical screening They have put in place safety measures to keep you safe during your cervical screening appointment.

Bank Holiday Opening Hours

The surgery will be CLOSED for BANK HOLIDAY on: 

  • Friday 15th of April 2022
  • Monday 18th of April 2022
  • Monday 2nd of May 2022
  • Thursday 2nd of June 2022
  • Friday 3rd of June 2022
  • Monday 29th of August 2022
  • Monday 26th of December 2022
  • Tuesday 27th of December 2022
  • Monday 2nd of January 2023

So please make sure you:

  • Stock up on your regular medications
  • Order repeat prescriptions in plenty of time
  • If you need oxygen, make sue you have an adequate supply 

Click here to see pharmacy opening times during the Bank Holiday.

If you need urgent medical attention during the holiday period, call your normal surgery number and you will be directed to the out-of-hours service - 111

If you require health information or advice you can also:

Log on to NHS Choices online at www.nhs.uk

They will help you get you the right treatment.

Key Messages

Changes to Repeat Prescription Requests

Important Notice – Please Read
 
Our GP partners have implemented important changes to how repeat prescriptions can be requested.
We will no longer accept repeat prescription requests via telephone or email. This decision has been made to allow your prescriptions to be managed accurately and in a timely fashion. If you try to order your prescription over the phone or via email, a member of the team will have to politely decline your request and direct you to one of the following options.
 
• Online Services.
• eConsult - Submit an administrative request. Click on this link to get started - https://oultonmedicalcentre.webgp.com/
• Written request handed into one of our surgeries.

COVID-19 Vaccination Scam

Thursday 24th December

 

The practice has been made aware that some people have received fraudulent calls and text messages offering the COVID-19 vaccination.

The scammers are sadly targeting the most vulnerable members of our community.

People have either been asked to press a number on their keypad or to send a text message to confirm they want to receive the vaccine. Doing so is likely to result in a charge being applied to their phone bill. In other cases, people are being called and offered the vaccine for a fee and the caller is asking for bank details. 

Please familiarise yourself with the information below to reduce the risk of being scammed.

The vaccine is only available from the NHS for free and you will be contacted you when it is your turn. If members of our team call you to offer an appointment, we will only ask you to confirm your name, address or date of birth to confirm your identity over the phone. We will never ask for bank details. 

The NHS will:

  • NEVER ask you to press a button on your keypad or send a text asking you to confirm you want the vaccine.
  • NEVER ask for payment for the vaccine or for your bank details.

Our first COVID-19 Vaccination Clinic!

Saturday 19th December

 

On Saturday we successfully held our first COVID-19 vaccination clinic at Gibson Lane Practice. A big thank you to our lovely team members who volunteered their time this weekend to protect the most vulnerable members of our community. We are excited to continue this important work moving forward. 
Reminder: Please do not call the surgery about the vaccination as patients will be contacted directly to arrange an appointment. For more information about the vaccine follow this link.

COVID-19 Vaccination Clinic

Important Patient Notice Regarding High Call Volumes

Message for all patients

We are currently experiencing an extraordinary number of calls to the surgery.  In the hopes of reducing waiting times to speak to a receptionist please can we ask that, if your call is not urgent, you consider using our online e-consult service. Click here to be taken to the homepage.  More information about eConsult can be found on the ‘how to make an appointment’ page of this website. For minor ailments please use the NHS choices website or speak with your local pharmacist for advice.  We must triage our capacity for our most vulnerable patients and those patients needing urgent care.  Thank you for your patience in these most difficult times and we assure you that every member of our team is, as always, working hard to deliver excellent patient care.

The surgery is still here for all our patients who need urgent care and we strongly recommend that if you have any new, worrying and unexplained symptoms you do call us.

Many thanks

 

Accessing our surgeries

Please use the following contact numbers to call us between 8am and 6pm:

Oulton Medical Centre - 0113 282 2138

Marsh Street Surgery - 0113 282 1571

Swillington Health Practice - 0113 287 1444

Patients can email the following address (please note this is not appropriate for anything urgent) - oulton.marshstreet@nhs.net

eConsult is still available to use also. Follow this link to find the homepage. Tell us about your health concerns, request a callback and send us your administrative requests. Once on the homepage, follow the appropriate links and you will be asked to fill out a guided form. This is sent directly and securely to us. You do not need to make an account or remember any passwords either. eConsult is a great way to get in touch with us about non-urgent issues without having to wait in a phone queue. It can be used between 8am and 2pm, Monday to Friday. We will action your submission in the appropriate way by the end of the following working day. 

CUES - Coronavirus Urgent Eyecare Service

CUES is a new service which has launched in Leeds to help people access urgent and emergency eyecare. The service is free to access for all patients and will predominantly be delivered over the phone or via a video consultation. 

Examples of when it is appropriate to access this service:

• a red eye
• sore/painful eye
• flashes or floaters
• foreign bodies, or
• a sudden change in vision

If you have any of the above symptoms you can visit the Primary Eyecare website to find which local optician is taking part in CUES. Or, ring your optician or GP, when your optician or GP is closed you can call NHS 111 (you can access NHS 111 online www.111.nhs.uk), they will assess the situation and if needed you will be referred into CUES. For further information about the service please see the youtube video below.

We Are Open!

Coronavirus has led to a number of changes for our practice but we’re very much open and seeing patients.
To help keep everyone safe and to minimise the risk of infection, we’re currently doing most consultations by phone or video; however, if we need to see you, then we will ask you to come to the surgery or arrange a home visit.
We’re also carrying out routine and preventative care such as cervical screening tests, children’s immunisations and reviews for people with existing health conditions. If you receive a reminder about any of these, please make an appointment – you’ll be seen in a safe environment.
When you book an appointment, we will ask you a set of questions to make sure you don’t have symptoms associated with coronavirus, including a new continuous cough, loss or change of sense of smell or taste and a high temperature.

We are dealing with all other requests as fast as we can, but please bear with us if some of these take a little longer than usual.
For the latest Covid-19 advice please visit www.nhs.uk/coronavirus.

In-Practice Guidelines

Please continue to maintain a 2 metre distance from others and follow signs at all times when attending the surgery.

Patients MUST speak to a receptionist using the intercom system on our main doors before entering the practice. Images can be found below under the title - 'What To Expect When You Visit Us'

Please arrive as close to your appointment time as possible to avoid unnecessary waiting in the surgery.

A face covering MUST be worn whilst in the building unless you have a clinical reason not to do so. You do not need to buy a surgical face mask online, a suitable covering can be made quickly and effectively at home. See the link below for more information:
https://www.gov.uk/…/how-to-wear-and-make-a-cloth-face-cove…

These guidelines are in place to keep everyone safe and we thank you for your support.

New Health and Care Video Library

Staff at Dr Freeman & Partners are taking advantage of a new resource to make it easier for our patients to access trusted health information and guidance remotely.

As part of the COVID-19 response, NHSX (a joint unit bringing together teams from the Department of Health and Social Care, NHS England and NHS Improvement) have secured free access for NHS staff and patients to an online Health and Care Video Library of over 600 simple and easy to follow information videos.

The clinically assured content has been produced to cover a range of topics and conditions in an easily accessible format, providing an alternative to written health information.

Example topics include:

  • Diabetes
  • Healthy Living and Diet
  • Maternity
  • Inhaler Use and Breathing Problems

We are happy to share this resource with our patients and hope to use the content to enhance the support we provide and that they/you will find it helpful to access the simple and visual health information at any time.

To view the Health and Care Video Library

Visit www.healthandcarevideos.uk or search for ‘Health and Care Videos’ in your app store to download the app version (available on Android and iOS)

What To Expect When You Visit Us

If you haven't visited us since lockdown began, the practice will likely look a bit different. The main difference is that with strict social distancing guidelines in place, we have floor markers, posters and signs up all over the practice to help you know where to stand or sit during your time with us. Please follow these markers as closely as you can as well as respecting other patients and staff in the building by giving them plenty of space.  

We are still trying to perform most of our work online or over the telephone but if you are invited into practice for an appointment this is what you will be asked to do:

  • Please arrive at your given appointment time. We are doing everything we can to reduce wait times and you can help us with this by doing your best to arrive on time. 
  • We ask that you wear a face covering on entering the building - follow this link for guidance on how to make a cloth face covering at home.
  • While waiting for your appointment please sit with plenty of distance from other patients. 

Thank you for helping us keep everyone safe

We have intercom systems installed at all 3 surgeries as you can see in the image above. When you arrive for an appointment please press the silver button to speak to reception and they will be able to let you in if appropriate. 

We have strict social distancing measures in place across the practice. Please follow guidance from signs, floor markers and posters to keep everyone safe. For example, you will see the following floor markers in practice. We will update patients if anything changes

We will do everything we can to reduce the number of patients in our waiting rooms at any given time. However, the social distancing guidelines apply to the seating areas too. Please help us keep everyone safe by only sitting where you can see the green stickers. The spaces inbetween must be kept clear.