Self Help Websites/Apps

We’re here for you

Dr Freeman and Partners are here for you and we will continue to do all we can to keep people safe and well through the winter months and beyond. During this time of increased demand and pressure on our services, it’s even more important that you get the support you need in the right place, at the right time, by the right healthcare professional.

 

Helping you choose the right service

Several NHS services are available to provide the best health care for your needs. Choosing well will help get you the best advice quickest and reduces pressure on services, freeing them up to help those who need them the most.

 

Self-care

For treating minor ailments, grazes, bruises, choose self-care. If required, your pharmacist or NHS 111 service can advise you what to do and what to take. You will also find a wealth of information on conditions and treatments on the NHS website.

 

Your community pharmacy

Your community pharmacy can give treatment advice about a range of common conditions and minor injuries such as tummy upsets, coughs and colds. Best of all, there is no need for an appointment. If you want to buy an over-the-counter medicine, the pharmacist and their team can help you choose. Find your local pharmacy

 

NHS 111

For urgent medical help that isn’t life threatening, choose NHS 111 online or phone 111. The team can provide confidential advice and help you access the most appropriate local health services to meet your needs. If you are deaf, hard of hearing or speech-impaired you can contact the NHS 111 service using the NGT Relay services.

 

Medications

For repeat medications without having to call your GP practice, choose the NHS app. Order any repeat medications 7 days in advance. It typically takes 72 hours for any repeat medication request to be ready at your pharmacy.

 

Living well advice

For advice and support on living well, choose NHS Live Well or the Leeds Directory, which connects you to checked and vetted local services and tradespeople as well as local activities and events.

 

Linking Leeds

For social isolation, emotional issues or wellbeing concerns, choose Linking Leeds. You can self-refer to this free social prescribing service, which links people aged 16 and above with local community services to improve wellbeing.

 

Mental health support

For information and support to help you take care of your mental and wellbeing, choose Mindwell for adults or MindMate for young people.

 

Sexual health

For sexual health advice, Sexually Transmitted Infection (STI) screening and treatment, HIV testing, and contraception, choose Leeds Sexual Health Service. If you are under 18, please visit our young people's sexual health advice during COVID-19 page.

 

Walk-in centre or urgent treatment centre

For minor injury care from specialist nurses without an appointment, choose one of our urgent treatment centres or the walk-in centre

 

Accident and Emergency (A&E) and 999

For serious and life-threatening emergencies only, choose your nearest A&E or phone 999

 

GP Out of Hours Service

For fevers, infections and other problems that cannot wait for Dr Freeman and Partners to re-open, choose the GP Out of Hours Service by calling NHS 111

 

Dental Emergencies

If need urgent treatment, choose your regular dentist for advice. If you do not have a regular NHS dentist, contact NHS 111

 

Accessing care at Dr Freeman and Partners

The easiest way to access our services is to complete our online consultation form. The response is often much quicker too because you do not have to wait in the queue on the phone or wait by the phone for a call-back. If you do need to call us, please phone. Sometimes the GP is not the most appropriate Healthcare Professional to deal with your ailment. Our patients often need more tailored support than a General Practitioner (GP) can provide. That's why Dr Freeman and Partners have several, new, specialised roles, such as mental health practitioners, physiotherapists, and pharmacists. You can even self-refer for some services without seeing your GP. This means you get straight to the specialist care you need whilst allowing our GP appointments to be used for those who need them. Our practice team will ask you some questions so they can best assess your need and book you in with the most suitable clinician at an agreed opportunity. That could be the same day or over the coming days and weeks, dependent on what is clinically appropriate. If you are not able to attend your appointment, please let us know in good time so that the slot can be used for someone else. We care for many people and are working hard to give everyone the help and information they need. Sometimes that causes others to wait for our services or when reaching us on the phone. We really appreciate your patience and understanding.

 

How you can help

 

  1. Look after yourself and each other

There are many ways to stay well this winter. This includes staying warm, eating well, and checking up on vulnerable neighbours. Many minor illnesses and injuries such as a sore throat, coughs, colds and small cuts can be treated in your own home with a well-stocked medicine cabinet and plenty of rest.

  1. Save time by booking your appointment online

Use our online consultation form to request advice or treatment. You will receive a response as soon as our practice team has assessed how to provide your care by the most appropriate person, usually within two working days. This might be with a GP or with a specialist professional more suited to your needs.

  1. Have jabs and get tested

It’s not too late to receive a COVID-19 vaccine. Please have your second dose as two doses are needed for full protection, get a booster and flu jab when offered. If you have symptoms, get a COVID-19 test and don’t visit a healthcare setting (GP practices, pharmacies, accident, and emergency).

  1. Continue to be kind to our staff and each other

This includes helping us by socially distancing where possible and wearing a face mask in healthcare settings.